Originally Posted by
sigma421
Has the English sparkling been enhanced away? Was through on Monday evening and the champagne bar only had the standard white and rosé champagne and the 0% stuff.
Wrote in about this and received the world's most pointless response
We’re sorry you experienced problems when you travelled with us. I'm concerned to learn that the English sparkling wine was unavailable during your experience. This isn’t what you should expect, and we understand why you needed to complain.
We always welcome feedback, as it helps us understand what we need to focus on, so thank you for taking the time to let us know about this. I’ve shared your comments with my colleagues in the relevant team to help us improve our service. Once again, please accept our apologies for your experience on this trip. We hope to welcome you and your travel companion back on board soon.
Wrote back asking for clarification as to whether this was a new policy or a supply issue and received this much more informative response.
Thanks for writing back to us.
For the specific concern you have raised, I'd like to inform you that the absence was due to a temporary availability issue.
We expect it to be offered again in the near future. I can assure you that your feedback is already making a difference.
I’ve shared your comments with my colleagues in the relevant team to help us improve our service in the future. Thanks again for getting in touch with us.
So hopefully (if it isn't already), it'll be back soon