Originally Posted by
SPN Lifer
It is sad that the UA CEO is defaming Tom like that, though he may be somewhat protected by not naming names.
Avoiding a defamation action is exactly why Kirby isn't naming names.
Originally Posted by
meijiem
I'm kind of uncomfortable with the CEO speaking so personally about a customer, even if it is such a high-profile and exceptional one.
Well, consider the source, and you have your explanation.