Originally Posted by
samwold
Thanks. I talked to a customer service rep today who said that I needed to wait for the one-year anniversary before I could do it...they have no clue.
If you look on the United site (not chase) and go to “My MileagePlus” (or something like that), you’ll see your cards shown; go into the details view for the card, and it will show you there whether you have the hotel credit available, or if not, when it will next be available.