FlyerTalk Forums - View Single Post - FAQ : 4pm Elite Checkout Guarantee (General Discussion)
Old Nov 29, 2025 | 1:51 pm
  #1011  
nmpls
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Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 548
Originally Posted by hotelprof
My reply doesn't seem to be going through, perhaps because of the Japanese text in the quote, so I'll try it again without that text:



This thankfully appears to be a translation error that's only supposed to apply to the "Apartments by Marriott Bonvoy" brand, but they forgot to translate that part.
I don't even think its a translation error. I think they just deleted too much in the haste to get rid of the stain of Sonder.
Originally Posted by ElevatorEnthusiast
I hope you’re right - honestly, though, I wouldn’t mind a codified 2 PM in Japan specifically if it meant that properties were actually willing to give it to you. In the rest of the world, yes, let’s please keep 4 PM.
I will say I was in Japan for basically all of November and part of October and was pro-actively offered a 4PM checkout at almost every hotel from a Moxy to Marriott (I'm not ...... enough for anything fancier for a month) and never had a request denied. This is part of why I think this was an error is many of these stays were after the change and every hotel explictly asked me if I wanted a 4PM checkout. Even when I only needed noon or 1PM, they said something like "we'll put it a 4Pm just in case."
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