Originally Posted by
miles_collector
I'm having the same problem and reached MHC today. He tried to book it and even called the property but there is some sort of error on Hyatt's end.
MHC said he would direct this situation to Mr&Mrs Smith team so they could review what is happening.
This is a bit troublesome as I want to book a specific hotel in high-season on specific dates
Looks like your MHC has at least half a brain. You saw the response from my My Hyatt Concierge ...totally useless, doesn't delve into items and had at least 3 other "front-end" situations since later Sept where MHC does nothing (and back-end points/nights not credited at all or wrong, i've ended up resolving via phone calls as MHC hadn't even made contact with department that credits nights/points ...how i know? because person answering Globalist hotline informed me no contact received from MHC
o, when MHC does nothing, you contact Hyatt Global Care and/or Hyatt Consumer Affairs ...and their response nowadays sounds like Concierge and indeed name at bottom of emails from Global Care and Consumer Affairs is name on my Concierge ! (apparently he works for 3 departments, has 3 titles)
Hyatt providing a resolving-response (vs a response that doesn't resolve an item) needs to do a lot better
....this back & forth, unresolved items, is like IHG of 2020/21 covid lock-down ending/ covid re-opening