Originally Posted by NYCWahoo
I am not sure if my call will make a difference. I will still fly United 'cause I am a stinkin 1K. What do you all think???
No it won't make a difference. the SD basically apologized for the behavior, and corrected the problem on the spot. One more notch against IAD isn't going to change anything anytime soon.
Wow you must have pretty good luck if this is as bad as it gets for you at IAD!!!
The SD probably gave you the employee id# because she wishes something could be done about her performance too!