Originally Posted by
fenx
Within the confines of the unionized structure, short of pride in the airline and product, I don't know you encourage kinder service. You can mandate things like the second drink service on 1500mi flights. While that will force the tiktok stars out of the galley and save on future repetitive motion injuries to the thumbs, it won't make the service provided any warmer.
Alan Joyce laid out a road map for solving this problem. QF used to be on par with AA, Joyce took a sledgehammer to the problem.
If one side isnt playing ball, its time to kick them off the court. Unfortunately, AA keeps hiring morons in the C suite and board, who lack both competence and creativity.