Originally Posted by
SLGO
Just had some recent experience for removing FFP# to share.
Did online chat (English channel) yesterday, was told that FFP removal is not allowed under current system. Did it again today (Traditional Chinese channel), was told that removal can only be done via hotline. So tried calling, and the Cantonese agent removed it in seconds. Presumably they have the OTP verification process over phone, which is considered more secured in editing FFP.
I guess they had a hard time with all of the IT security changes for FFP switching. The immense difficulty of switching FFPs kinda refreshed my memory of one PNR. CX stock, involuntary reissue, first flight after all changes was IB. When I checked in with my grandma, the agent mistakenly put my grandma’s FFP on my reservation. Afterwards, she simply couldn’t change it. Systems kept throwing her errors. Gate agent of IB changed it but only for that segment. Had to go to MAD CX gate to change the rest. The CX flights were credited but not the IB segment (Full fare Y). Still working to get the retro credit with AA. Now that you mention the check-in will lock the FFPs it all makes sense now.
That was just NOV 12 at the outstation btw.