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Thread: Not able to use future flight credit online (due to confirmed upgrade? or ?)
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Old Nov 24, 2025 | 4:46 pm
  #6  
econ
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Originally Posted by 3dfx
got the error "this credit cannot be used on the website or app, please contact customer support".
Just encountered this for first time after cancelling a reservation with a confirmed mileage upgrade. Not sure if that had anything to do with it.

Have also occasionally encountered FFCs that I couldn't apply on the app, but worked on the website.
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