Originally Posted by
steveholt
"Stop with the DEI", huh? No alrline in America
cares more about DEI than Delta, the airline whose FA you're gushing about in this comment.
Not to mention, the issues with AA's staff long predate the concept of DEI.
Originally Posted by
smuDC-10
I could not agree with you more. They are hiring people who are uninterested or just don’t care about their job and/or customers.
IMO, the bigger problem is the retention process. Between a seniority based system and a seeming inability or unwillingness to fire poor performers, the process grinds people. The rotten apples poison the barrel, resulting in people putting in less and less effort.
AA 3 class F is a perfect example of this. You have 2 polar opposite personality types that have made it through the years, those that do a great job because they take pride in what they do and those who are absolutely horrid. Anyone in the middle slowly slides into the latter category over time.