Originally Posted by
USAF_Retired
"Their biggest problem is their incompetent flight attendants.
Unable to deliver a predeparture beverage.
Unable to perform duties inflight."
This!
AA needs to adjust their hiring criteria, IMHO. Stop with the DEI/AA hires/Quota goals and recruit people who just truly love flying and are customer service oriented (It's really not that complicated). I once had a neighbor who was a senior Delta FA for 25+ years. I would often see her before and after her long hauls (Her seniority landed her on the international routes, obviously). When she would return I often recalled how happy she was with her job. She spoke with great passion of amazing experiences on the job and time spent abroad. She was just as giddy as I am when travelling to far away places. She clearly loved her job. I wish I had been a pax on one of her flights. AA needs more people like her not someone who checks a box or who shows up for a J.O.B.
"Stop with the DEI", huh? No alrline in America
cares more about DEI than Delta, the airline whose FA you're gushing about in this comment.
And for what it's worth, I flew DL over the weekend and had one FA who hid in the F galley for half the flight with the curtains drawn and another who gave the absolute bare minimum of effort. DL has great FAs and completely unmotivated and underwhelming ones. The same is true for AA, UA, and every other airline.