Originally Posted by
USAF_Retired
"Their biggest problem is their incompetent flight attendants.
Unable to deliver a predeparture beverage.
Unable to perform duties inflight."
This!
AA needs to adjust their hiring criteria, IMHO. Stop with the DEI/AA hires/Quota goals and recruit people who just truly love flying and are customer service oriented (It's really not that complicated). I once had a neighbor who was a senior Delta FA for 25+ years. I would often see her before and after her long hauls (Her seniority landed her on the international routes, obviously). When she would return I often recalled how happy she was with her job. She spoke with great passion of amazing experiences on the job and time spent abroad. She was just as giddy as I am when travelling to far away places. She clearly loved her job. I wish I had been a pax on one of her flights. AA needs more people like her not someone who checks a box or who shows up for a J.O.B.
I could not agree with you more. They are hiring people who are uninterested or just don’t care about their job and/or customers.
My favorite FA story was on an Eagle flight (I think it was Envoy operated) a few years ago. Service in first class was non existant for the first 3/4 of this 2 hr flight. Another first passenger went and had a chat with the FA working economy about having no service well into the flight. She then promptly came up front and chatted with the other FA in the first cabin. The economy FA then executed a quick drink service for us all right before landing and profusely apologized to us all about delay. She rolled her eyes and told us her colleague was doing her nails after takeoff and got nail glue in her eye and couldn’t work the flight. Someone that incompetent with no respect for their job or customers should not be flying for any airline. Period.