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Thread: Warning: Awards on hold now expire < 24 hourss
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Old Nov 23, 2025 | 11:34 pm
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AntonS
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Join Date: Jan 2001
Location: LCA / SEA
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Warning: Awards on hold now expire < 24 hourss
I had award ticket on hold from NBO reserved yesterday and could not find it today.
  • Reservation was made 22 hours 30 minutes ago
  • Email says I have to complete booking until end of day in departure airport, so even more than 24 hours: Your requested trip is now on hold. You must complete your booking by November 24, 2025 11:59 PM East Africa Time (EAT).

Talked to customer service -- they confirm that tickets on hold now expire in 24 hours not by end of next day (email message was not updated).

I protest because it's still under 23 hours -- they confirm sometimes they expire earlier (looks like a bug) and nothing can be done.
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