Originally Posted by
jsloan
Did you use sarcasm when you explained it on chat? Keep in mind that most of UA’s chat agents are based overseas, and sarcasm can be very tricky to pick up in written text in your second language.
UA should have provided a hotel voucher, and you should have received three meal vouchers, not one. It sounds like somebody miscalculated the length of the delay.
If a voucher was not offered, you should be able to get cash reimbursement, but the correct procedure for that is what you’ve done now — write (and send receipts) to customer service after the fact. The travel certificates were an apology for the inconvenience and not at all intended to be reimbursement of actual expenses incurred.
No, it was a simple conversation and I never used any kind of sarcasm or negative tone. I figure they have to deal with irate customers frequently enough. The agent's name indicated an overseas base, but I would've kept it simple and straightforward regardless.
We'll see what UA does in terms of reimbursement.