Originally Posted by
MrAbnerKravitz
I asked for financial compensation to cover additional expenses incurred (extra night in our accommodation, plus meals). Denied. Instead we were each given $650 travel certificates and 5,000 miles. I'm no expert, but I don't think hotels or Airbnb's accept UA travel certificates. I tried explaining this to the chat agent when requesting actual financial recompense. The whole conversation was insulting.
Did you use sarcasm when you explained it on chat? Keep in mind that most of UA’s chat agents are based overseas, and sarcasm can be
very tricky to pick up in written text in your second language.
UA should have provided a hotel voucher, and you should have received three meal vouchers, not one. It sounds like somebody miscalculated the length of the delay.
If a voucher was not offered, you should be able to get cash reimbursement, but the correct procedure for that is what you’ve done now — write (and send receipts) to customer service after the fact. The travel certificates were an apology for the inconvenience and not at all intended to be reimbursement of actual expenses incurred.