Originally Posted by orbitmic

So to update the forum, 4 weeks after our stay ( 3 after starting the formal process) and several nudges later, this has been corrected at long last and correct points have now posted.

The correct total is slightly above what I had calculated and the account funnily (and confusingly) shows various iterations and withdrawals of both lees and more generous credits!

My recommendation to anyone facing the same is be precise and firm and don’t hesitate to send copies of the bill and for hotels which like this one charge and credit using different currencies (in this case, ARS and USD respectively!) a screenshot of your credit card charge if you feel comfortable doing so. In the end, the total was adjusted by more than 4000 statue points and more than 8000 reward points so I just didn’t want to give up and am glad I did not, but it was certainly a lot more time and energy consuming than it should have been…