FlyerTalk Forums - View Single Post - LIVE: Hilton Honors Program Changes + Diamond Reserve
Old Nov 23, 2025 | 3:07 am
  #321  
MP001
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Join Date: Aug 2014
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Programs: AFKLM Flying Blue Gold - Hilton Honors Diamond - Accor All Gold
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Originally Posted by pvrMM3
FYI, I just spoke with the Diamond Line, I called in about a my way benefit not posting on a recent stay, but added my concerns about these changes, and that Flyertalk no longer has someone from Hilton on here communicating and listening to a core group of frequent travelers. I explained my view of: "I think there are a lot of people that are in the 80 to 150 night tier that have spend of 10 to 15k a year, and this is a huge group for Hilton revenue wise probably 10X the number of people that represent the new Reserve tier, but now you will be treated the same as someone that spends less than half the nights, and half the dollars as you. It's not right."

She said that she has gotten a lot of feedback, and they are passing it on, that she thinks there will be changes to the program based on the feedback they have gotten, but recommends that the more people that call in to express their frustration with what they perceive to be a dilution of benefits, that will help make things better. So if you want this rollout to change, call in, write into the executive email [email protected]

If you like the changes then don't.....
I don't think Hilton is worried about diluting the benefits. To me, granting Diamond via CC and now reducing Gold and Diamond thresholds, it is an indication that Hilton is happy to keep diluting the benefits, after all they can still promise lounge access, breakfast, upgrades; and in reality lounges will be there (in a limited number) but will get more and more crowded and owners will provide the bare minimum. The same will happen to breakfast and upgrades will be rare. So on paper Hilton can still advertising benefits but in reality will be more and more diluted; you cannot have elite tier when everybody can easily get it.
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