The sad part is that AA has done nothing to prove him and others wrong. Not a big fan of Kirby's bumptious temperament, and UA is far from the "greatest airline in the world" that he proclaimed a few days back (they're not even on par with many European carriers in my opinion) , but there's no question that there is at least a a coherent message at United. I can't say the same about American since Doug Parker.

My last experience with AA was from London to Chicago ORD. The flight experience was as tasteless as their company culture. Below par cabin crew, terrible food, poor seat comfort, you name it. The only reason I fly with them is the seat selection and FF membership.