Originally Posted by
mahasamatman
Note that the poster you responded to said they never fly an "all economy airline", not that they never fly economy (on a full-service airline).
But many people never fly Southwest, whether by choice or by opportunity. The choice of WN as a partner for a supposed high-end travel card is very puzzling.
Chase has two major airlines. It’s picking one of the two isn’t that puzzling. Until recently, SW experience for coach isn’t worse and for many better than coach on the other airlines.