Originally Posted by
40love
Is it 25 APD for them to lodge an upgrade for you?
On a booking of 4 pax and you want to use 2 RU on 2 passengers and are able to gift 1RU and apply one to yourself - is there any way to self service this or does it have to be done manually by call centre?
No. It is free to lodge an RU.
You should be able to lodge two RUs against the pax you wish. However, if there is R class it will be beneficial to split off the pax that are not being upgraded to another PNR, then submit the RUs online and they should clear immediately. If you don't, reports are that with 4 pax on the PNR, and 2 with pending upgrades, those pending will be skipped by the robot. Potentially meaning other Elite might get the jump on you.
Logon on to your account, go to bookings, and then from the list you'll note the PNR that has the relevant flights and will have a 'button' to select upgrades. Click that then apply away.
If that doesn't work, then you will have to call. And of course you may wish to split the PNR before lodging. Your call!