Originally Posted by
AviationNZ
I haven't been too bad overall, but I do get your point
sbiddle , it seems like they have multiple queues which could easily be condensed and streamlined. Separating people, then mixing them, then separting people, then mixing them again, is just pointless.
I feel like whichever Govt department manages this zero understanding of queue management and customer flows (no surprise). I recall straight after Covid those horrendous queues which made no sense whatsoever. And now this 'improvement', whilst better, is still a long way short of seamless. It's not rocket science either...take one look at a few airports that do it well (i.e. SIN), and replicate that.
It’s a NZ thing. It’s incredibly disjointed behind the scenes including govt departments and no one has an interest in solving issues. It’s a PITA and one of the reasons I prefer Australia. Ok, let me correct that. It’s usually juniors answering phones so it’s quite difficult to get to someone who sees the problem you see to then escalate to someone who can do something about it or cares enough to do something about it. I absolutely loved seeing Sydney security on the floor beside all the officers working, helping out, redirecting passengers. I’ve seen training going on at AKL biosecurity but I’m not sure I’ve seen the suits muck in at Auckland airport. Even departure screening works differently in Auckland vs Sydney which has been interesting to compare the 2 cities/countries. There should be far more cooperation between NZ and Australia instead of NZ trying to reinvent the wheel and running into issues Australia has solved long ago. To be fair there are things from NZ that Australia finds beneficial too. Australia sometimes has too much money and wastes it whereas NZ is broke so does need to streamline some things so parts of Aussie then adopt what NZ does. It’s very interesting!