I just spent some time with a supposedly live agent on a Citi chat trying to resolve an incorrect merchant coding issue. I spent $400+ at a restaurant on my Citi Prestige card and was only awarded 1X points instead of 5X. Since this was a large charge I tried to see if they could help via chat. No dice. They can't fix the incorrect merchant code (they were coded as "merchandise - misc"), and they wouldn't manually award me the missing points. Told me to call the Thank You Rewards Service Center, which I can try tomorrow as they have limited hours.

Has anyone else tried to resolve this type of issue with Citi? I obviously have no control over the merchant code nor prior knowledge of any errors. In this case, the establishment is a restaurant and nothing but, so it is clearly an incorrect merchant code.

Also, I normally only do a cursory check on my statement to check that my charges are awarded the proper bonus points, but on this statement I checked all of them and found yet another (small) charge with incorrect coding. Leads me to believe this is possibly more widespread than I thought. Almost want to yell "class action" but I'll hold off for now