First of all, let me state that I am completely unbiased (do not work for the operators of the site, etc.). Just found a link here at FT and thought I would give it a go...

1. For fare rules, do they give the entire rules including routing? The example fare rule they show is severely truncated - hopefully that isn't the complete data that you would get.

Honestly, I find the fare rules to be almost too much information... It is all the stuff you also find on ual.com including what to do in the event of death of passenger, family member, pricing for child, etc. Valid routing info is included.

2. Does it show award inventory? Someone in another thread implied it didn't, but the services page imply that they do.

No, unfortunately (at least not for UA). However, I fired off a request to them for this and they gave me a very nice detailed reply on why the airlines tend to not want to put that information outside of their system, etc. That being said, however, since you can pull up seatmap after seatmap it is pretty easy to spot the empty cabins and book your award or upgrade accordingly.

3. Reliability, Customer Service, etc. Does the website (or its data feed) go down very often? Have you ever had any problems, and more importantly how well did the company do at resolving them?


It has always been up when I need it and I have not had any problems yet.
They are also very fast at replying to my feedback. Not at bad deal as far as I am concerned. ^