I didn't really want to start a new thread, so thought I would post here. I had a recent experience with a hotel where the chef mistakenly told me that the Nasi Goreng dish on the breakfast buffet was vegetarian. It wasn't, there was chicken in it which I didn't realize until after I ate some. (There were no veggie signs on any of the dishes so the chef offered to walk around with me and show me what I could eat. I've been a vegetarian for 31 years. I don't even eat fish.)

The chef was very apologetic and offered me a free lunch. Since I had a late breakfast and was checking out in the afternoon, I knew I wouldn't be eating so soon, so I declined. I asked him to just tell the front desk to give me some goodwill points. He agreed. Of course, the front desk hadn't heard about this but when I brought it up, the manager offered me 1000 pts. He saw my reaction and asked what I thought would be a fair amount. I said a minimum of 5000 pts, which didn't even seem like much. He compromised and said, "OK, 2000 pts". His rationale was that I'd have to spend $200 to earn 2000 pts. Well, not really since I have Ti status.

Fast forward to a week later, the points from my stay have posted, but not the Service Recovery points. I wrote in, and this time they answered pretty quickly and the 2000 pts were posted.

Here is the interesting part. The email I received also included a receipt that said the 2000 pts cost them US$11. I don't think I've ever seen this before, so thought I would share it. No idea if the same price applies to stay points.