Originally Posted by
Brian McCann
How will more details help? Hyatt can't even agree on the policy amongst themselves. Ask them five times and you'll get a different answer every time depending on which benefits them that specific time. Can they have a minimum stay requirement on award bookings but not cash for the same dates? Can they have an infinite minimum stay requirement? 90 night minimum stay so nobody can use points? Nobody knows!
We have no facts of the case other than a room is not available on points. Not clear how you expect people to respond here without more details.