I just did a test stay for one night at a HIE on 1 November. The did not recognized my status, no welcome points. They also did no award me any points for the stay. The stay posted on my IHG account, but it was note: "
Non-Qualifying Stay: Discounted Rate. Thanks for staying with us. Because your room rate was discounted, it's not eligible for points. They also did not count it as a night stayed towards milestone or 2025 status.
According to the Chase Reserve website: How to Earn Hotel Loyalty Points With Chase Travel
If you’re a Chase Sapphire Preferred or Sapphire Reserve cardmember, you know you get 5x or 8x Chase Ultimate Rewards points when you book hotels through Chase Travel. But if you belong to the loyalty program of select hotels and you book through Chase Travel you’re also eligible to access rewards and earn your loyalty points.
To identify a qualifying property, simply look for the “Hotel Loyalty Program Eligible” or rewards program banner in your Chase Travel search results. Just make sure to add your hotel loyalty number to your Trip Profile, or add it during the booking process.
If you have elite status you’ll also be eligible to receive your benefits and rewards during your stay. Even Points Boost bookings—and all points redemptions—are eligible to earn hotel loyalty points.
Which Hotels Qualify?
Eligible properties from major brands around the world qualify to provide hotel loyalty program benefits when booked through Chase Travel—and the number of eligible properties continues to grow.
These include:
- IHG® Hotels and Resorts: This includes brands like InterContinental, Regent, Kimpton and more
- Montage Hotels & Resorts
- Pendry Hotels & Resorts
- Omni Hotels & Resorts
- Virgin Hotels
On the Chase Website it says:
Holiday Inn Express & Suites SUFFOLK by IHG
Star rating
3 starTripadvisors rating 4 out of 12, based on 133 Tripadvisor Reviews.
133
reviews
1018 Centerbrooke Lane, Suffolk, VA, US, 23434
IHG One Rewards Eligible
I have sent off a question to IHQ, but have not yet heard back from them.