FlyerTalk Forums - View Single Post - Sonder by Marriott Bonvoy launched *Update : terminated 9 Nov due to Sonder default*
Old Nov 14, 2025 | 2:12 am
  #291  
GrayAnderson
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Originally Posted by stevendorechester
There should be better laws to protect consumers in cases like this, or say when a chain hotel cancels a reservation during an eclipse. The booking site that takes the reservation should be legally responsible for re-accomodating guests in this situation.

Affected guests should be allowed to go on the Mariott site, rebook any similar hotel and do a chargeback for the new amount, minus any refund paid.

Furthermore, if I was told to vacated I wouldn't be bound by their deadline, but the checkout time posted on the door, or even longer if I had prepaid.

In most jurisdictions it is unlawful for a hotel to evict guests unless for safety reasons so it's not like they are going to call the police.
The practical issue is electronic locks. If you had a hard key, that wouldn't be an issue, but digital keys that can be deactivated are another story.
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