Originally Posted by
wb1969
I needed to cancel an Avios booking today so started off using Live Chat, which was very slow and was finally told it will take a few weeks for the Avios & cash to be refunded so then I just called and the Avios were back in my account within an hour.
Originally Posted by
pentiumvi
Pardon my ignorance, as I'm about to stumble down this potential path as well, so would like to gather some info ahead of time....
Instead of cancelling, is it not possible to just do a "change" through QR?
As of today, I'm afraid so. I booked QR146 (15:20)-QR816 on my missus's account when I was having my hair cut, and didn't realise I should be booking QR142 (22:15)-QR816 until I got back to my office.
Neither QR chat nor QR Guangzhou call centre was able to change QR146-->QR142 in isolation, so I had to redeposit the wife's award with Guangzhou call centre (with her on the line) and risk book again.
No <24h exemption to US$25 cancellation fee
But the Avios came back in 20 minutes (the seats almost immediately) and I was able to make new QR142-QR816 booking.
Originally Posted by
brunos
Senior FT Posters often have much more experience than recent Airline agents. You should have trusted the consensus of posters here ("instantly").
Yes 20 minutes. Thanks for posting earlier, it was reassuring for me to actually go ahead with the cancellation over the phone.
P.S. I later made my booking without incident. However, I can't associate our bookings (set my TCP to hers and vice versa) on QR chat - have to call Guangzhou call centre again (who seemed to get it done).