I've been thinking about subscribing to this service. I had a couple of questions.

1. For fare rules, do they give the entire rules including routing? The example fare rule they show is severely truncated - hopefully that isn't the complete data that you would get.

2. Does it show award inventory? Someone in another thread implied it didn't, but the services page imply that they do.

3. Reliability, Customer Service, etc. Does the website (or its data feed) go down very often? Have you ever had any problems, and more importantly how well did the company do at resolving them?