FlyerTalk Forums - View Single Post - GUIDE: EC or UK261 / EC 261/2004 “EU” complaints, compensation and AA

Nov 11, 2025 | 11:08 am

#406

Dave Noble

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Join Date: Jan 2002

Posts: 46,100

Quote:

Originally Posted by SteveinA2

Thanks for all the advice.

My plan is to file a complaint with the UK - CAA and assuming they agree with me, then go to small claims. With a positive outcome from a CAA review I'm thinking I'll win small claims easily. To be honest as the CAA contact the airline for their feedback, I'm hoping they contact someone at AA who understands 261 and cleans this up.

I don't think the typical American customer would file a complaint with the UK's Civil Aviation Authority, rather they would just accept AA's contention that EU/UK 261 never applies to them. Which I guess is a win for AA as they avoid paying out in 99% of cases.

Going to CAA will serve noreal purpose here - there is no question that the 261 regulations apply. If you are unable to use a UK address , I would suggest using one of the claims companies and getting it to handle the issue - it will take some of te payout, but can hanlde it for you

Last edited by Dave Noble; Nov 11, 2025 at 11:13 am

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