FlyerTalk Forums - View Single Post - GUIDE: EC or UK261 / EC 261/2004 “EU” complaints, compensation and AA
Thread: GUIDE: EC or UK261 / EC 261/2004 “EU” complaints, compensation and AA
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Old Nov 11, 2025 | 9:22 am
  #405  
guv1976
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Originally Posted by SteveinA2
Thanks for all the advice.

My plan is to file a complaint with the UK - CAA and assuming they agree with me, then go to small claims. With a positive outcome from a CAA review I'm thinking I'll win small claims easily. To be honest as the CAA contact the airline for their feedback, I'm hoping they contact someone at AA who understands 261 and cleans this up.

I don't think the typical American customer would file a complaint with the UK's Civil Aviation Authority, rather they would just accept AA's contention that EU/UK 261 never applies to them. Which I guess is a win for AA as they avoid paying out in 99% of cases.
It's not clear whether a U.S. small-claims court would enforce a U.K. law. A better strategy might be to contact an organization like elliottadvocacy.org and see if they will go to bat for you.
Last edited by guv1976; Nov 11, 2025 at 9:38 am
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