Originally Posted by SteveinA2

I submitted via the website and almost immediately received 40% refund then to the AA etc claims email [email protected]

I heard back from Customer relations and heard nothing from the EU claims team, although the customer service rep said she had them review and she told me she was trained in EU261/UK 261 although when I was talking to her she was clueless but so convinced she was right she refused to listen. The irony is her reply is basically saying AA are never liable for a 261 claim. I even directed her to AA's website when it talks about the downgrade compensation (although I admit the language there is poorly written)