Originally Posted by
marks88
This FAQ on Marriott's site was changed in the last hour or two. This morning it promised refunds; now all it says is "file a claim with your credit card and Marriott will try to assist" (whatever that means).
I did charge-back and will file against Marriott in small claims court if they continue to refuse refund.
Wow that's pretty unreasonable because the bookings were made via Marriott.com. I am going to suspect this is not the end of it for Marriott.