Originally Posted by
ItsAnAdam
I agree but when I called about my December res earlier I was told all they can do is cancel sonder bookings and refund as necessary. I pushed back and was told to kick rocks. This was a direct Marriott booking so super disappointing they can’t put me at a nearby property.
They haven't cancelled my booking yet so I'll just wait and see what they say when they do actually cancel my booking. Given that they mentioned that they're looking to address our needs I would take this to mean that they're working with us on this?
Marriott’s immediate priority is supporting guests currently staying at Sonder properties and those with upcoming reservations. Marriott will be contacting guests who booked directly through Marriott channels, including marriott.com, the Marriott Bonvoy App and Marriott’s worldwide reservation centers, to address their reservation and booking needs.
https://www.marriott.com/en-us/marri.../sonderfaqs.mi
