Originally Posted by
giorginho
I already reported a few weeks ago, that even though I made sure I booked flights with already existing upgrade availability and I did immediately see during the process of applying the coupons, that the upgrades were confirmed (and I was able to immediately select meals and seats), I was not able to check-in and get a boarding pass until I actually got the e-mail from RES OFFICE with the new ticket number! I believe this has always been the case with upgraded tickets, even with the old method. However there are indications that with the new method, the actual RES office emails don't arrive in a timely manner at all. I actually only got mine after I contacted Aegean's support channels after I realized I couldn't check in.
My other 2 flights I booked and immediately upgraded on Sept. 28th are
still missing their new ticket numbers as well, exactly 6 weeks later!!
Unless I understood the post from
intuition wrongly, he never got the RES office email either.
Correct.
In detail :
Applied upgrade request on a Saturday or sunday.
Segment1 showed upgrade succesful, seg 2-4 waitlist.
On monday or so, status page showed segment 3 had cleared waitlist
On friday email from res Office with new ticket showing seg 1 and 3 upgraded.
Fast forward
A few days before departure, segment 4 showed "cleared, you can proceed to check-in while seg 3 showed "wait for new ticket". Only seg 2 showed waitlist.
And then at check in (app and later at airport) seg 2 could not be issued a boarding pass.
Now check in opened for return and seg 3 is checked in as business, seg 4 cannot get boarding pass.
So from your post it seems both the immediate confirmed upgrade and the cleared for waitlist are not actually upgraded until res Office manually issues the ticket.
And it seems they are not quick and cases can disappear.
And thus the lesson learned is that as soon as a waitlist clears and there is not an email from res Office in a timely manner one MUST contact Aegean and ask for ticket to be issued. Otherwise check-in fails and one can potentially be deneid boarding because neither the original seat nor the waitlisted upgrade is valid at that point.
Looking at the e-ticket I can see the upgrade request are simple SSR (special service requests) so it seems this new functionality only adds a SSR to the booking despite the upgrade has been cleared and only if someone detects this manually the upgrade will actually be fixed. So a major weakness