Originally Posted by
thesmiler
I am trying to book the Radisson Blu Sobieski Hotel, Warsaw online since yesterday. Whatever date or room I select, once I select the room I get an error message and cannot continue the booking process online.
This happens logged in/logged out etc so it isn't tied to my account.
I called Radisson and the hotel and both offered me to make a reservation but they cannot match the rate I get online with discount booster, or even the app only members rate.
Should there be any way to get the discount booster rate through the contact center? Or am I out of luck until they fix the error which could take forever...
I've been running into the exact same issue recently. It happened with the Radisson Blu at both Larnaca and Doha.
This was the reply I got back from Doha:
"The error appears to be caused by trying to book a rate that already includes breakfast with a VIP account that has the free breakfast as a benefit. Since there is no meal plan Room Only for this Experience package rate, the error likely occurred because it was not possible to upgrade from Room Only to Buffet Breakfast."
In Doha I was trying to book a package rate because this was giving the best deal overall but in LCA I was simply trying to book a flex rate for the standard room.
Maybe double check that the rate you are trying to book doesn't specify breakfast but there's no reason why you'd be booking that if you're a VIP.
What is your RR status?