At a Ritz Carlton as an Ambassador. Checked in today, minor upgrade. Door won’t latch/deadbolt. Let front desk know when leaving for a meeting at T-8h. Come back at T-3h. Not fixed. Call for manager. Get promise that it’ll be fixed. Come back almost at midnight. Not fixed. Go seek out manager at front desk, extremely non chalant apathetic response. Seriously… Would a Corporate complaint or ambassador complaint do anything? What would you guys have done here? Pack and move to alternate? Email to the GM?