Originally Posted by
kileysmom
All these comments are valid...can anyone explain rudeness and simply saying I needed to purchase a lounge membership if I wanted to enter? No sign outside about capacity issues, no information inside. There is no excuse for being rude and making faces as people. There was no line to get in...straight to the door and up to the desk....it all felt pretty awful. Guess I should just believe that I should be grateful I am ever allowed in the lounge???? Little old ladies in wheelchairs do get that sort of treatment fairly often....I just don't usualy spend many thousands with a company and then get that treatment. If all the other airlines are the same or worse maybe I need to use those who give me the transportation for the lowest F cost and buy membership? New world. I am entitled to be treated with politeness and ruloes that are fair and square and consistent.
You had a horrible one time customer service failure. It happens all over the place, all the time. It happens at places where we rarely give our custom, and it happens in place where we spend buckets of dough. It has been occurring with increasing frequency in the good ole USA over the past couple of decades, where companies are just happy when a warm body actually shows up for work. It is frustrating as can be, and in today's climate, deal with it and move on is as best as one can do. Sometimes I'll send a company a non-ranting complaint comment, other times I don't even bother.
And maybe AS has rules that are fair and square and consistent and there are employees that make up their own rules on the spot? Happens all the time with a lot of companies.
So the way I see it, these are the options when one has a bad CS experience:
(1) Complain to the company and see what the response may be;
(2) Ignore it and move on - either by patronizing the same or going elsewhere; or,
(3) Obsessing over an event that while annoying, should not have been life-altering.