FlyerTalk Forums - View Single Post - Saudia Airlines totally impossible Cust Service
Old Nov 8, 2025 | 6:45 am
  #6  
KL803
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Join Date: Aug 2006
Location: ZRH, MNL
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Posts: 1,052
Originally Posted by PAL62V
First off, thank you for the suggestions. The Tarom one worked, so details are now in there.

I am a little confused on seat reservation costs. I have my SAS Gold (Elite Plus) number in the booking, which I assumed would allow me free seat selection. Yet it wants me to pay to select a seat?

Also, the SV website says that the outbound flight seat should be free due to the fare bucket. So even that doesn't seem to carry through when I go to seat selection.

Any ideas on either of those?
Good to hear that the Tarom 'hack' did the trick! Regarding your status recognition: This is a weird one. Last year I had a trip in SV economy booked with Trip.com as a Flying Blue Gold (ST Elite Plus) and had no problem to select premium seats free of charge. My guess is that SV has no knowledge of SAS Gold being ST Elite Plus yet, due to the fact that SAS became a ST member just about a year ago. These things take time and SV IT doesn't seem to be the best. It looks like you either wait for online check in, or indeed try to solve this with the SV call center. Phone numbers are found here. But they might argue that they can't touch your reservation, because it was made through an OTA. Good luck and keep us posted how it goes!
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