Originally Posted by remyontheroad
DL may be a little rough around the edges, but they really make you (or me at least) feel at home, comfortable and relaxed. They seem responsive instead of following proper protocol. When I'm trying to work, they see and periodically bring coffee, water etc. When I'm getting my drink on
, they remember which wine I'm drinking and my wine glass never empty.
While I see your point, this "at home/comfortable" thing can easily go wrong.
I flew DL AMS-ATL about 4 months ago, and although I was in row 2 was the last one asked which entree I want. I asked as a platinum why this was, and the response was:
"You're on a free ticket. You get last choice."
I never would expect that sort of crass response from CO, even if it was policy. That experience alone will ensure I don't spend money on DL business class and that I'll stick with CO across the pond whenever possible.