Originally Posted by FemaleFlyer
The only one that ticked me off was the person reviewing boarding passes (after we had already shown our ID's and boarding passes in the security line) at Charlotte. The week before, there were two lanes, so in the week that I'm discussing, I started into the second lane, then realized that this was not an open lane (I think her not looking at that lane cued me to that, because it wasn't blocked off). I started back, but the people behind me that went in the first lane were already way ahead, so I just stayed in the second lane, The person reviewing the boarding passes scolded me for going to the other lane, I apologized profusely and she told me that I was going to get a secondary screening for not following the rules. I got the yellow card and went through the secondary screening, but I felt that she was overstepping her authority by punishing me for something I didn't even know was wrong.
Maybe it's too early in the a.m. after a long night, but I'm not following you here,
FemaleFlyer, were the "rules" that you were not following posted anywhere or had you been verbally told the "rules" and chose to ignore them, or were they once again, some capricious rules that some screener just made up on the spot seconds before you were sent to secondary?
What gets me the most upset about TSA front-line people, is their failure to follow their agency's own written policy, especially regarding shoes. Part of their training should be learning to ID at a glance shoes that have less than a 1" heel/sole. Please don't tell me it's a "judgment" call - there should be no judgment about it. During training they should be drilled over and over and over again until they can just look at your shoes and know they don't have to be removed.
For heaven sakes, any good cook can measure exactly dry ingredients in the palm of the hand or know exactly when a cup of fluid has been poured from a bottle.
Surely rent-a-cops can be trained to identify 1" heels - and if they can't, they should be failed and not allowed to be on the lines.