Originally Posted by
WantFunBuyFun
A lot of these places may be a revolving door and often these are not the jobs that folks choose to work in who can do better. What's coming is automation for these roles. Then we will get to deal automated lounge dragons brought to you by Delta IT.
Though OP said the passenger who was initially denied entry originally used the kiosk. It should be extremely simple programming to enable the kiosk to know who has access to the D1 lounge though clearly Delta IT has not figured this out.
I think the problem in SEA is that the D1 and SkyClub entrance is shared. It's too bad Delta didn't create separate entrances, I think that would reduce the confusion as they could then train a smaller set of agents who would exclusively work the D1 entrance. I really do not like the shared facility design component of the SEA D1 + SkyClub lounge at all.