That’s a terrible experience, especially for GGL.

I had a similar-ish issue this week, but with a missed connection.

Late inbound from DFW so missed flight to BUD. Next flight 7 hours later. Was only going for the weekend, so asked them to push our date of BUD flight in lieu of claiming delay compensation.

Agent in India says no problem and no charge, go to desk and get yourself offload and then ring back.

Get offloaded and ring back at which point they say “no change unless you pay”, which is £296. They would not relent.

So I went back to desk to get put back on the flight, had lost exit row seat and claimed £520 delay compensation.

What a totally asinine way to run a business where refusal to waive a smaller change fee resulted in paying larger delay fee plus I’m angry.

Their tech and policies are not reflective of the spend they want from us.