as I noted recently, I keep files on everyone https://www.flyertalk.com/forum/37357134-post114.html

to be clear, none of what the OP writes is a good experience. I am not even attempting to defend BA here. But there is a serious point that if you continually find BA is consistently not meeting your expectations on the ground or onboard, it’s not illogical to look at other options (unfortunately I think we can all see BA is not interested in changing). As we have seen, the recent change to bac has been a big motivation for folks to do exactly that.