In general I find the India GGL team exceptional. There was one occasion I got Didsbury around 7.45pm to request a simple change to an Avios booking the following morning, and the agent told me I couldn’t do it as it was a part pay with cash. Which it wasn’t. I simply waited till 8.01pm and the Indian call centre were so switched on, it was done in a couple of minutes. There’s too many times now the agents picking up calls in Didsbury are just not up to the simplest of tasks. If it’s telling me I can’t use a GUF2 into A class, which I then got IAG loyalty to do, it’s always something increasingly unfathomable to them.