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Thread: Iberia Award ticket cancel Avios refund
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Old Nov 3, 2025 | 8:29 pm
  #484  
marcolau317
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Originally Posted by jorun
I have heard that a €25 cancellation fee is being charged, even when the booking confirmation clearly shows otherwise as in your screenshot.

Anyone in this situation may file a complaint with the European Competition Authority:
https://competition-policy.ec.europa...authorities_en

You may submit the complaint either to the Competition Authority of the departure country or to the Spanish authority:
https://sede.cnmc.gob.es/tramites/co...ucta-prohibida
Eventually the Twitter team confirmed in writing that it can be cancelled without fees, however circumstances changed and I no longer need to cancel that booking.
Meanwhile I was able to get the Whatsapp team managed to cancel a new booking made within the first 24 hours for a full refund.
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