Originally Posted by
Gringuito
mine posted early morning EU time after submitting a claim and brought me over the 50 nights threshold . I would like the NUA s now (which is why I have chosen those hotels , I want to apply them for next Friday stay :/ ) , but I can’t yet chose the benefit by going to the website . It stays not eligible yet . Usually this was available quite quick … does it take more than a day sometimes ? Should I call the customer service ?
I believe you should be able to select within 24 hrs. Perhaps you can report back to confirm.