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Thread: Iberia Award ticket cancel Avios refund
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Old Nov 3, 2025 | 3:25 pm
  #483  
jorun
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Originally Posted by marcolau317
Just beware that there's some recent changes in Economy Comfort avios booking on IB flights, which means no more free cancellation but EUR25/US$40 will be charged during cancellation (bringing in line with BA Comfort bookings).

This creates an issue on previously made bookings which no cancellation fee should be assessed (see below for example). I have a booking currently being escalated via twitter chat team for clarification.
Change/Cancel condition at the time of booking (late Sep 2025)
Change/Cancel condition at the time of booking (late Sep 2025)
I have heard that a €25 cancellation fee is being charged, even when the booking confirmation clearly shows otherwise as in your screenshot.

Anyone in this situation may file a complaint with the European Competition Authority:
https://competition-policy.ec.europa...authorities_en

You may submit the complaint either to the Competition Authority of the departure country or to the Spanish authority:
https://sede.cnmc.gob.es/tramites/co...ucta-prohibida
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