FlyerTalk Forums - View Single Post - China Airlines to offer 24 hours CSR
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Old Nov 3, 2025 | 3:55 am
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percysmith
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Originally Posted by coolfish1103
0800-1830 will be serviced by Taipei office. 1831-0759 will be staffed by outstations.
Just one day after your post, have to give them a call. CI canxed my late night CI924 back to HKG next April and rebooked me on CX451. While generous of them to rebook on CX on their own accord, I am connecting in on CI131 and there's only 75 minutes between CI131 and CX451. EF says 90 minute MCT and HK centre suggested 120 mins.

Originally Posted by coolfish1103
I would call the NA number as that's toll free.

CI HKG wasn't able to put through the rebooking, had to contact Taipei. In fact they were initially dismissive I can get a later CX flight.

CI US Toll Free connected to Taipei but the agent was not able to work on HK bookings.

Ended up calling CI Taipei directly and getting CX479:





Last edited by percysmith; Nov 3, 2025 at 11:30 am
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