Originally Posted by
jbandy10
Around 6 months ago, my Delta wallet stopped working completely. It does not matter what browser, phone or app I use. If I try to access it, all I see is this error: We're sorry. Edoc has unknown validation error. # PMT600600.
As a result of this, I have been unable to see any RUC/GUCs, Companion certs, or any kind of Delta ecredits. They're just not showing up. I have contacted Delta at least 6 different times. Every time, they are helpless. I've been told they're "activating a case" for me. That was 3 months ago. Nothing has happened. Has this ever happened to anyone? What do I do? I have already had an ecredit expire because of this.
Go back through all your email confirmations. Collect every “
New eCredit number” and the ticket number for every canceled trip. Make a spreadsheet. Plug them all into delta.com manually to check value and expiration dates. Track that in your spreadsheet too.
You absolutely can not rely on Delta to track this for you unless you wish to give them many gifts.
You have to do this yourself.